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Despite being one of the best brands in its market, HP nevertheless has some problems. Error 13 is one of the frequent issues with HP printers and let’s see in detail how to solve HP printer error 13. The HP scanner isn’t working properly if its scanning properties not working properly or facing some issues, it isn’t recognized by your computer, or it displays errors while it’s in use, among other problems.

These issues have many different root causes, some of which can be challenging to pinpoint. As you might expect, a connection issue could make it impossible for your scanner to connect to the computer, and issues with your computer’s software and services could be to blame.

But do not fret. We’ll assist you in fixing your HP scanner issues.

The Possible Cause for the HP Printer Error Code 13

  • Paper jam in non-specified location
  • The top cover is not closed properly
  • Software update and firmware failure
  • Damaged cord or weak connection
  • Fuse failure 

The Solution to HP Printer Error Code 13

SOLUTION 1: Make sure the printer is connected properly

  • First, acknowledge that the scanner must run smoothly or not any external damages.
  • The connection problem should then be investigated.
  • Check the USB ports and USB cables whether any damage or issue while connecting if you’re using a USB scanner to be sure it functions properly.
  • Make sure your computer has a solid Internet connection and that your network scanner can connect to it through the Internet before using a network scanner.
  • Additionally, if your machine is running a VPN, consider disabling it and running a fresh scan.

Don’t panic if you’ve tried the above instructions and your HP scanner is still not working. There is another option to consider.

SOLUTION 2: Turn on the Windows Image Acquisition (WIA) service and any related services.

In conjunction with scanners and cameras, Microsoft’s Windows Image Acquisition (WIA) paradigm enables graphical software to interact with imaging hardware. Your computer needs to be configured to enable WIA service if your scanner isn’t working. You must do the following:

  • To open the Run box, simultaneously hit the Windows logo key and R on your keyboard.
  • After entering services.MSc, click OK.
  • Double-click Windows Image Acquisition at the bottom of the page (WIA).
  • In the popup pane, make sure that the Startup type is set to Automatic and that the Service status is Running.
  • If the service is currently running, click Stop to end it, then click Start to restart it if necessary.
  • To save the changes, click OK and then Apply.
  • Restart your PC after that. See if your HP scanner now functions by giving it another go.

If the problem with your HP scanner is still present, follow these instructions to activate additional services:

SOLUTION 3: Update the printer driver

Your computer’s HP scanner drivers need to be updated. To prevent scanner issues, you should constantly maintain your HP scanner/printer driver updated. Follow the steps listed below to update the driver.

  • On the Start menu, select “right-click.”
  • Tap Device Manager.
  • If you are using a multifunction printer, click Printers after you have double-clicked Imaging Devices.
  • If you are using a multifunction printer, right-click on the printer name instead of the scanner name.
  • Update Driver can be found in the little menu.

SOLUTION 4: Diagnose and troubleshoot the hardware problem.

  • If your scanner isn’t working properly, try running a troubleshooter on your computer to identify the problem.
  • In the Windows search box, type cmd, and then click Run as administrator.
  • The following command line should be copied and pasted into the Command Prompt window before pressing Enter.
  • msdt.exe -id DeviceDiagnostic
  • The pop-up window will close once you click Next, at which point the troubleshooter will begin automatically identifying hardware issues.
  • To complete the investigation and resolve the discovered problem, adhere to the on-screen instructions.

Check to check if your scanner is still functioning properly after that. If you are still facing the same issue, jump to the next step.

SOLUTION 5: Reboot the printer by following the mentioned steps.

  • On the printer control panel, select OK.
  • The left arrow key and an OK button should be held down.
  • At the same time, let go of both keys.
  • select the “Scan top” service option.
  • Start the printer again.
  • Now, it ought to be functional.

Nothing is working? Get in touch with the professionals

Did you find the aforementioned techniques to be useful? The aforementioned fixes for HP printer error code 13 are tried and tested, but they frequently work. If none of the aforementioned cures worked, you should consult a professional. When it comes to handling this work, the staff at the Brother Repair Service Center is exceptional. A professional team’s assistance may make fixing HP Error 13 simpler and more effective than attempting it alone. With our help, maybe you were able to resolve HP error 13. You can email or chat with us by visiting our Repair Service Center USA website.

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